Welcome to Superpace Fintech! We're here to help your business with smooth, secure payments. These Terms and Conditions (T&Cs) are a straightforward guide on how our services work.

When we say "we," "our," or "us," we're talking about Superpace Fintech, operated by SUPERPACE ASSOCIATE PRIVATE LIMITED. When we say "you" or "your," we mean you, our user. By using our website and services, you're agreeing to these terms. If you don't agree, please stop using our services immediately.

We might update these T&Cs from time to time to keep up with our services and legal requirements. Your continued use of Superpace Fintech means you accept any changes.

Your Agreement with Us

By using our platform, you're confirming that you have read and agreed to these T&Cs and our Privacy Policy. These rules are in place to protect you and ensure our services run smoothly. If you can't agree with any part of them, the best choice is to stop using our services.

Eligibility & Account Registration

We want you to have a great experience right from the start. Here are a few things to keep in mind before you begin:

You must be at least 18 years old and legally able to enter into agreements.

Your business must be legitimate and lawful.

You'll need to complete our KYC (Know Your Customer) verification by providing valid business and personal identification documents.

You are responsible for keeping your account details and password safe. Any actions from your account will be considered authorized by you.

We reserve the right to approve or decline any application at our discretion. Your cooperation helps us maintain a secure environment for everyone.

What Our Services Include

We're here to make accepting payments easy for your business. Our services are designed to be flexible and secure.

Supported Payment Methods: We allow you to accept payments via credit/debit cards, UPI, net banking, and digital wallets.

Easy Integration: We provide APIs and plugins that integrate seamlessly with your website, app, or POS system.

Useful Features: You'll have access to tools like payment links, subscription management, invoicing, QR codes, and real-time transaction reports.

Fast Settlements: All cleared funds are transferred directly to your verified bank account, giving you quick access to your earnings.

Service Updates: We may update or change our services at any time to keep them secure and effective.

By choosing us, you're partnering with a team dedicated to helping your business grow.

Your Responsibilities

As a user of our services, you have a few key responsibilities to ensure everything runs smoothly for you and everyone else:

Keep Your Information Accurate: You must provide complete and up-to-date business and financial details.

Use Our Services Lawfully: Only use our platform for legitimate, lawful business activities.

Protect Your Account: Keep your login information and API keys secure to prevent unauthorized use.

Report Suspicious Activity: If you notice any unauthorized access or unusual activity on your account, you must tell us immediately.

Fees & Settlements

We believe in transparent pricing.

Our Fees: Details about our fees are available in your Merchant Agreement or on your dashboard. All fees are listed without applicable taxes unless stated otherwise. You are responsible for paying any taxes due.

Chargebacks & Refunds: You are accountable for any chargebacks initiated by customers. Refunds will be processed according to our internal policies.

Fee Changes: We may change our fees at any time, and we'll let you know by email or through your dashboard.

Prohibited Activities

To keep our platform safe, certain activities are strictly forbidden. You must not use our services for:

Illegal Activities: This includes anything related to illegal goods or services like drugs, counterfeit items, gambling, or firearms.

Fraudulent Purposes: You cannot use our platform for any fraudulent or unauthorized transactions.

Tampering: Do not attempt to bypass our security measures or exploit any technical vulnerabilities.

Violating these rules will result in immediate account suspension, a hold on your funds, and potential legal action.

Fraud & Risk Management

We use advanced technology to protect every transaction on our platform.

Fraud Detection: Our systems continuously monitor for suspicious activity. If a transaction seems high-risk, we may delay, hold, or reverse it to prevent fraud.

Account Actions: If we confirm fraudulent activity, we have the right to freeze or permanently close your account without prior notice.

Your Liability: You are responsible for any financial damages or legal consequences that result from unlawful activities on your account.

By cooperating with our security measures, you help us maintain a safe payment environment for everyone.

Data Privacy & Security

We take data privacy very seriously. All your data, including your customers' information, is handled in accordance with our Privacy Policy and all applicable data protection laws.

By using our services, you consent to your data being used for essential purposes like payment processing, fraud detection, and service improvements.

Intellectual Property

The technology, design, and content on our platform are our intellectual property, or the property of our licensors.

Your License: We grant you a limited, non-transferable license to use our platform for your business needs.

Restrictions: You may not copy, modify, reverse-engineer, or use any part of our platform or our branding without our written permission.

Respecting these rights helps us continue to innovate and improve our services for you.

Third-Party Services

We may connect with other services like banks, payment networks, or analytics platforms to enhance your experience. While these integrations are helpful, they are separate from us. We are not responsible for their performance, reliability, or data practices. Any issues that arise from using a third-party service are your responsibility.

Account Termination & Suspension

We can suspend or terminate your account if we find that you have violated these T&Cs, if we detect suspicious activity, or if a legal authority requires us to. A suspension can be temporary or permanent. If your account is terminated, you must pay all outstanding fees, and we may hold your funds while we resolve any issues.

Dispute Resolution

We believe in solving problems together. If you have a dispute, our team will do their best to resolve it with you in a fair and cooperative way. For transaction issues like chargebacks, we’ll work with the banks and card networks to follow the proper procedures. If we can't find a solution, you always have the right to seek legal remedies according to the governing laws of this agreement.

Limitation of Liability

While we work hard to provide a smooth and reliable service, it's important to understand the limits of our responsibility. We are not responsible for any indirect or incidental damages that might come from using our services, like loss of business, revenue, or data. We can't guarantee that our service will be completely uninterrupted or free of errors, but we’re always working to maintain consistent operations for you.

Indemnification

Trust is a two-way street. By using our services, you agree to protect SUPERPACE ASSOCIATE PRIVATE LIMITED and our team from any claims, damages, or legal costs that arise from your use of the services, a breach of these terms, or any fraudulent activity on your account. Your commitment helps us keep our services reliable and secure for everyone.

Governing Law and Jurisdiction

Our terms are governed by the laws of India. Any disputes or issues will be handled exclusively in the courts located in India. This ensures a clear and consistent legal framework for both of us.

Force Majeure

Sometimes, things happen that are beyond our control. We won't be held responsible for delays or failures caused by events like natural disasters, pandemics, cyberattacks, or government restrictions. We appreciate your patience and cooperation until we can resume normal operations.

Amendments and Modifications

We may update these terms from time to time to align with business needs and legal requirements. When we do, we'll post the new version on our website with an updated "Last Updated" date. Your continued use of our services means you accept the changes, so please check back periodically.

Severability and Waiver

If any part of these terms is found to be unenforceable, the rest of the terms will still apply. Also, if we don't enforce a specific provision at any time, it doesn’t mean we’ve waived our right to enforce it later.

Contact Us

If you have any questions, concerns, or need to send us a formal notice, please reach out to us at superspaceassociatepvtltd@gmail.com. Our team will review your message and respond promptly.