A Friendly Guide to Our Privacy Policy

Your privacy is important to us, and we believe a privacy policy should be easy to understand. This document explains how we, SUPERPACE ASSOCIATE PRIVATE LIMITED, operating the website Superpace Fintech, collect, use, and protect your personal information.

When we say "we," "our," or "us," we're talking about Superpace Fintech. When we say "you," "your," or "user," we're referring to you. By using our website, you agree to the terms we've outlined here. If you're not comfortable with this policy, please do not use our services.

This privacy policy works with our Terms and Conditions to give you a full picture of how we operate. We're committed to building your trust, so if you ever have questions or concerns about your data, please don't hesitate to reach out.

The Information We Collect

To give you a safe and seamless experience, we need to collect some information. Here's a quick look at what we gather and why it's so important.

Your Personal Information

To set up your account and keep things secure, we collect details like your full name, email address, phone number, and physical address. In some cases, we might also need a government-issued ID like a PAN or Aadhaar card to meet legal Know Your Customer (KYC) requirements.

Your Financial Information

When you make a payment, we collect the necessary financial details, which may include your bank account, UPI ID, or credit/debit card numbers. We also keep a record of your transactions to help with customer service and to comply with legal requirements.

Technical Data

We automatically collect some technical information to keep our site running smoothly. This includes your IP address, browser type, device details, and operating system. We also track how you navigate our site to find ways to make it better.

Cookies

We use cookies to give you a personalized experience. These small files remember your preferences, keep you logged in, and help us analyze how our website is used. Think of them as a way to make your visit smoother and more efficient.

How We Use Your Information

We take your privacy seriously. We do not sell, rent, or trade your personal information to third parties for marketing purposes. The information we collect is used to:

Process transactions and provide services.

• Verify your identity and prevent fraud.
• Comply with legal obligations like KYC checks.
• Improve our services and enhance your experience.
• Communicate important updates and service notifications.
• Analyze data to strengthen our security and operations.
• Provide customer support and resolve disputes.
• Personalize your experience, though we only use your data for our internal operations.

When We Share Your Information

We only share your information when it's absolutely necessary to provide our services and protect your interests. We work with trusted partners and service providers, and we never share more data than is needed.

Payment Providers and Banks: We share your financial information with these partners to process transactions securely.

Merchants: We share limited information with merchants to confirm your purchases and payments.

Service Providers: We work with vendors who help with things like KYC verification, fraud prevention, IT infrastructure, and analytics. They are bound by strict confidentiality agreements.

Legal Authorities: We may share your information if required by law, such as in response to a court order or government request.

Business Transfers: If our company undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of the business, but it will remain protected under similar privacy standards.

How Long We Keep Your Data

We only keep your personal information for as long as needed to fulfill the purposes outlined in this policy or to meet legal requirements. For example, we typically store KYC documents and transaction records for about 8 to 12 months, as required by law.

After that time, your data is either securely deleted or anonymized so it can no longer be linked to you.

Our Security Measures

Protecting your data is our top priority. We use a variety of security measures to keep your information safe:

Encryption: We use SSL/TLS encryption to protect your data while it's being transmitted.

Regular Audits: We perform regular security audits and vulnerability assessments to find and fix potential risks.

Access Control: Access to your data is strictly limited to authorized personnel who have been trained in data protection.

Fraud Monitoring: We use real-time fraud monitoring and multi-factor authentication to protect against threats.

While we take extensive measures to protect your data, it's important to remember that no system is 100% secure. You can help by using strong, unique passwords and keeping your login information confidential.

Your Rights and Choices

You have control over your personal information. Depending on where you live, you may have the following rights regarding your data:

Access: You can request a copy of the personal data we hold about you.

Correction: You can ask us to correct any information that is inaccurate or incomplete.

Deletion: You can request that we delete your personal data.

Withdraw Consent: You can withdraw any consent you have previously given.

Object/Restrict Processing: You can object to or request limits on certain types of data processing.

Data Portability: You have the right to receive your information in a readable format.

If you want to exercise any of these rights, please contact us at superspaceassociatepvtltd@gmail.com. We will respond promptly to your request.

About Cookies and Third-Party Links

Cookies

We use cookies to enhance your experience. You can manage your cookie preferences in your browser settings. However, please note that disabling cookies may affect some of our website's features.

Third-Party Links

Our website may contain links to other sites, like banks or analytics platforms. We are not responsible for the privacy practices of these third-party websites. We encourage you to read their privacy policies to understand how they handle your data.

Protecting Children's Privacy

Our services are intended for individuals 18 and older. We do not knowingly collect personal information from anyone under 18. If we find out that we have collected a child's data without parental consent, we will delete it immediately.

Changes to this Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we'll post the new policy on this page and update the "Last Updated" date. We recommend checking back regularly to stay informed.

Your Consent

By using Superpace Fintech, you are agreeing to the terms of this privacy policy. Your informed consent allows us to provide you with secure and effective services while protecting your data. If you have any questions, please contact us at superspaceassociatepvtltd@gmail.com.